GaonGo Policy
From Village, For Village
जहाँ गाँव, वहीं GaonGo
जतए गाँव, ततए GaonGo
Privacy Policy – GaonGo Store
At GaonGo Store, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
- Name, phone number, email address
- Delivery address
- Payment details (processed securely via payment gateway)
- Order history and preferences
2. How We Use Your Information
- To process and deliver orders
- To improve our services
- To provide customer support
- To send important updates regarding your order
3. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access or misuse.
4. Third-Party Services
Payments are securely processed through trusted third-party payment gateways. We do not store your card details.
5. Cookies
We may use cookies to enhance user experience and improve website performance.
Refund, Return & Warranty Policy
GaonGo Store par hum local gaon aur aas-paas ke logon ko sahi daam, genuine products aur fast service dene ka prayas karte hain. Neeche hamari Return, Refund aur Warranty Policy ko simple aur clear tarike se explain kiya gaya hai.
Eligibility for Returns – Grocery, Food & Vegetables
(राशन, किराना, सब्ज़ी, तेल, अनाज आदि)
Ye products perishable nature ke hote hain, isliye in par
return ya refund applicable nahi hota.
Delivery ke samay agar galat item ya damaged item mile, to usi time delivery partner ko batana zaroori hai. Delivery complete hone ke baad grocery items par return/refund accept nahi kiya jayega.
LPG, Gas Stove & Accessories
(चूल्हा, रेगुलेटर, पाइप आदि)
In products par sirf 3 days ka replacement window
available hai, sirf tab jab product delivery ke time
damaged ya manufacturing defect ke saath mila ho.
Used, installed ya customer damage wale products return ya refund ke eligible nahi hote.
LED Bulbs & Electrical Items
Delivery ke baad 3 days ke andar replacement diya jayega agar product damaged ya not working ho.
LED bulbs par 1 year ki manufacturer warranty applicable hoti hai. Warranty claim store par bill ke saath kiya jayega. GaonGo Store sirf purchase proof provide karta hai.
Refund Process
Agar return ya replacement approve hota hai, to refund original payment method (UPI / Card / Razorpay) par process kiya jayega.
Bank ya payment gateway ke hisaab se refund aane me 2–7 working days lag sakte hain.
Non-Returnable / Non-Refundable Items
Grocery & food items, used products, sale/discount items, gift cards aur digital/downloadable products non-returnable hote hain.
Shipping for Returns
Return shipping ka charge customer ko khud pay karna hoga. Shipping charges refundable nahi hote.
Need Help?
Agar aapko order, return ya refund se related koi bhi sawal ho, to humse bina jhijhak contact karein:
📞 Phone: +91 87076 83180
💬 WhatsApp: Chat on +918707683180
📧 Email: help@gaongo.in
Hum aapke vishwas aur sahyog ke liye dhanyavaad karte hain 🙏